Arianespace ground expertise to serve your launch operations
At Arianespace, we turn every launch into a success through our in-depth expertise and personalized supports. From logistics to satellites preperations, our ground services experts guarantee success at every stage of launch operations to ensure the satisfaction of our customers.
Customer support is our core concern at Arianespace. Our experts design every stage of the launch campaign, from preparing logistics to placing satellites in orbit, to ensure the success of our clients’ missions.
Transporting satellites to CSG: end-to-end logistics
Arianespace offers a comprehensive logistics service to transport satellites from their manufacturing sites to the Guiana Space Center (CSG). Maritime transport combining an environmentally-responsible approach with safety is organized in partnership with ArianeGroup through the sail-powered ship Canopée, which offers co-shipping options to further reduce carbon footprint. Air transport is also favored by many of our customers for its speed and enhanced control. In collaboration with air cargo brokers, we charter aircraft suited to the specific needs of each mission. Finally, we assist our customers with customs procedures in French Guiana during transport and the launch campaign to ensure optimum coordination with forwarding agents.
Controlled launch operations
Launch operations begin well before the satellite arrives at the Guiana Space Center (CSG). Each campaign is meticulously planned by Arianespace, in collaboration with CNES and the customer’s teams. Upon arrival, the satellites are taken to our preparation facilities, where our experts oversee every stage from assembly to launch.
Controlled payload operations
Payload processing is a critical stage. Our cleanrooms provide a controlled environment for crucial operations, such as filling with propellant and integrating the satellites onto the launcher. Teams of specialized technicians work closely with customer representatives to ensure the compliance and safety of the satellites. The satellites are prepared in reception facilities before their integration onto the launchers and their transfer to the launch areas.
Bolstered safety and surveillance
The safety of our satellites and facilities is a priority for Arianespace. Each satellite transfer to CSG is escorted by the French Gendarmerie, ensuring maximum protection. In partnership with CNES, a high level of security is also guaranteed throughout the launch campaign.
Support and logistics for operational teams in French Guiana
Arianespace offers comprehensive and personalized assistance to our customers’ operational teams from the moment they arrive in French Guiana, one month prior to launch date, and throughout their stay. Our services include hotel bookings, local transportation, and full logistical support allowing the teams to focus on preparing their satellites. We meet the every day personal and professional needs of our customers, enabling them to concentrate exclusively on their strategic objectives.
For VIP customers, a unique stay and launch experience
For VIP customers, Arianespace offers a unique launch experience. Our trips are organized from Paris to French Guiana, with highlights on-site, featuring exclusive tours of the facilities and the opportunity to witness the launch from privileged viewpoints like a nearby observation site or the Jupiter room, where the control center of the Guiana Space Center is located. Combining technical excellence and hospitality, every detailed is arranged, to ensure a memorable experience. The trip wouldn’t be complete without an immersvive experience in French Guiana and the opportunity to discover some of the wonders of this Amazonian land and the territory of our successes!
With its state-of-the-art infrastructure and meticulous organization, the Guiana Space Center plays a crucial role in the success of every launch, offering customers an unforgettable experience from start to finish.
